FAQs

Can I select more than one gift?
You can include up to two gifts in an oh-hello! box. Once you select your box design and main gift, you will have the option to add a bonus gifts, including  confetti :)

What size is the oh-hello! box?
Each gift box is 8x8x8cm, not too big but not too small!!

Do you handwrite all of your gift notes?
Yes, all messages are handwritten to add a personal touch! 

How often do the gift options change?
Our gift selection is constantly changing, adding 1-4 new gifts per month. Do you have any suggestions in particular? 
Email us at hello@oh-hello.com.au.

What days are you open and what days do you deliver?
We do not operate on weekends or public holidays in New South Wales. If you place an order on a weekend or public holiday, we will send it the next working day.

Can I change or cancel an order?
If you need to change or cancel an order, please email us at hello@oh-hello.com.au as soon as possible! If your order has already been packed, it may be too late, but please let us know!

 

Where do you deliver to? 
We ship to Australia with plans to expand this in the future. Stay tuned!

Who delivers the mail?
We use Sendle to courier our happy mail.  Sendle is a registered B Corp (meaning they use the power of business to create a positive impact on the world) and is Australia's first carbon neutral delivery service.  

Can I track my order?
Yes!  When the parcel is picked up from oh-hello! HQ, Sendle will notify you via email and include a delivery estimate, as well as a tracking link so you can track your order. Once the parcel is delivered, Sendle will notify you again. 

When will my order be delivered?
Generally, orders take 1-5 business days to arrive within metro areas and remote areas may take longer with our standard courier service. 

Estimate delivery times after your box has left oh-hello! HQ are:

  • Sydney: 1-2 business days
  • Melbourne: 3 business days
  • Canberra: 3 business days
  • Adelaide: 3 business days
  • Brisbane: 3 business days
  • Perth: 7 to 10 business days
  • Townsville: 3 to 7 business days
  • Hobart: 4 to 6 business days

Please note that once your parcel has been collected by Sendle; it is up to them to deliver it within the timeframe they have given us. The above timeframes are estimates only. We cannot take any responsibility for delayed or lost packages.

Can we deliver to PO boxes?
Unfortunately, Sendle do not deliver to PO Boxes or Locked Bag addresses, so we require a physical street address for delivery.

How much will shipping cost?
Shipping will be automatically calculated during the checkout process, depending on the delivery postcode you enter.

What’s your return policy?
Unfortunately, we don’t accept any refunds or returns on change of mind purchases. If an item is damaged, please email us at hello@oh-hello.com.au within 48 hours of receiving the gift box, please include photos of the damaged goods.